The key to success is to focus on a few things and do them really well. – Sam Walton
High expectations are the key to everything. – Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom. – Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton
We’re all working together; that’s the secret. – Sam Walton
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. – Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish. – Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you’re too inefficient. – Sam Walton
Celebrate your successes. Find some humor in your failures. Don’t take yourself so seriously. Loosen up, and everybody around you will loosen up. Have fun. Show enthusiasm – always. – Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune. – Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. When people believe in themselves, it’s amazing what they can accomplish. – Sam Walton
The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton
Focus on your customers and everything else will fall into place. – Sam Walton
Control your expenses better than your competition. This is where you can always find the competitive advantage. – Sam Walton
We’re not in the business of making widgets. We’re in the business of helping our customers make their lives better. – Sam Walton
High expectations are the key to everything. – Sam Walton
I had to think hard about what a company was. It’s not so easy to define. But basically, I decided that a company is a concoction of people, capital, and ideas. – Sam Walton
If you’re in business for the money, you’re not really in business. – Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom. – Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. – Sam Walton
Exceed your customer’s expectations. If you do, they’ll come back over and over. – Sam Walton
Give honest, sincere appreciation. – Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
Commit to your business. Believe in it more than anybody else. – Sam Walton
You can’t just keep doing what works one time, because everything around you is always changing. To succeed, stay out in front of that change. – Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. – Sam Walton
To succeed in this world, you have to change all the time. – Sam Walton
Celebrate your successes. Find some humor in your failures. Don’t take yourself so seriously. Loosen up, and everybody around you will loosen up. Have fun. Show enthusiasm – always. – Sam Walton
Control your expenses better than your competition. This is where you can always find the competitive advantage. – Sam Walton
If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you – like a fever. – Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. When people believe in themselves, it’s amazing what they can accomplish. – Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. – Sam Walton
We’re all working together; that’s the secret. – Sam Walton
I learned this early on in the variety business: you’ve got to give folks responsibility, you’ve got to trust them, and then you’ve got to check on them. – Sam Walton
No matter what your product is, you are ultimately in the education business. Your customers need to be constantly educated about the many advantages of doing business with you, trained to use your products more effectively, and taught how to make never-ending improvement in their lives. – Sam Walton
There’s only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
Just because something doesn’t do what you planned it to do doesn’t mean it’s useless. – Sam Walton
The more you give, the more you get. – Sam Walton
If everybody is doing it one way, there’s a good chance you can find your niche by going exactly in the opposite direction. – Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom. – Sam Walton
Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more. – Sam Walton
We’re not in the business of being in business. We’re in the business of making the lives of our customers better. – Sam Walton
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