The business of business isn’t just about creating a profit, it’s about creating a better world.
If you create an environment where people truly enjoy what they’re doing, they’ll succeed at it.
You don’t hire for skills, you hire for attitude. You can always teach skills.
The biggest mistake companies make is treating their employees like outsiders.
If you take care of your employees, they’ll take care of the customers, and the customers will take care of the shareholders.
Don’t let process overwhelm passion. It’s the passion that drives success.
Success is not just about making money, it’s about making a difference.
Culture is what drives behavior. If you want to change behavior, you have to change the culture.
Be a disruptor, not the disrupted.
The best way to predict the future is to create it.
Don’t be afraid to take risks; the biggest risk is not taking any risk at all.
Customer service should not be a department, it should be the entire company.
If the competition is doing it, it’s probably not worth doing.
Great companies are built on great partnerships.
Treat every customer as if they’re the most important person in the world.
We have a ‘people first’ policy – if you take care of your people, the profits will take care of themselves.
Be humble, be hungry, and always be the hardest worker in the room.
Herb Kelleher quotes part 2
Leadership is about inspiring others to do what they never thought possible.
Never compromise on your values, even if it means losing business.
The key to success is to listen to your customers and constantly innovate.
We’re not in the airline business, we’re in the customer service business.
The harder you work, the luckier you get.
Money is a byproduct of doing something you love.
The biggest risk is not taking any risk.
Don’t just satisfy your customers, delight them.
Our philosophy is to hire people who are smarter than we are and then to let them do their jobs.
Change is not a threat, it’s an opportunity.
In business, the rearview mirror is always clearer than the windshield.
The secret to success is to know something nobody else knows.
Innovation is the lifeblood of any organization.
Take care of your employees and they’ll take care of your customers.
It’s not about being the best, it’s about being the only ones who do what you do.
Success is not a destination, it’s a journey.
When you have a tough decision to make, always choose what’s right, not what’s easy.
Culture is a thousand small decisions made every day.
Don’t confuse peacetime leadership with wartime leadership. They require different approaches.
People are your single greatest asset. Take care of them.
Profit is the applause you get for creating a motivating environment for your employees.
You don’t win with X’s and O’s; you win with people.
In business, you have to be brutally honest with yourself.
The best ideas come from the frontline employees, not from the top.
Nobody ever built a statue to a committee.
The most dangerous words in business are ‘we’ve always done it this way.’
If you’re not making mistakes, you’re not trying hard enough.
You have to be willing to fail in order to succeed.
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